An unfortunately large part of my job is dealing with missed appointments. People very often are not where they say they will be, when they say they’ll be there. Sometimes I find myself happily (really, happily) typing notes, only to look at the clock and realize that it 3:45, and my three pm appointment hasn’t showed up. It’s even worse when we’re supposed to meet somewhere out of the office.
Recently, a mother and I scheduled a meeting with her child’s guidance counselor, in an effort to calm a situation that erupted from her daughter jumping another girl and the police being called. I waited for an hour, they didn’t show. Another time, I waited for an hour and a half for a child safety conference at the ACS borough office. Apparently the mother and her child showed up two hours after I left. It’s socially awkward to sit in a waiting room for that long. You begin to resent people being called in for successful meetings.
Honestly, I don’t know how I got through any of this before Fruit Ninja.
You often can’t tell who will show and who won’t. Sometimes the people who are the most conscientious about writing down their appointment time, requesting printed directions to the office, and calling to confirm, never make it in. You start to worry that they were kidnapped by pirates, until you call and it’s confirmed–they just didn’t come in.
Some participants offer an explanation. “I had a court date.” No you didn’t. I would know that. “My son was sick.” OK, but he was in school. “I couldn’t find the place.” You live down the block and we have a sign.
We lament the fact that people aren’t honest with us. Don’t insult my intelligence by scrambling for an excuse. Just tell me the truth!
But, to be perfectly honest, sometimes that’s even worse. These are some of my favorite, totally true, occasionally repeated, “excuses.”
- “I don’t take the kids out in the rain.”
I think I have to report you for this. This is New York, not Maui, you can’t only go out when the weather is nice. We have about eight really nice days a year. Otherwise it’s too hot, too cold, raining, snowing, hailing, humid, whatever. Do your children attend school? Are they snowmen?
- “She has a hair appointment. We’ll come in on Saturday.”
Well, yes, hair comes first. And I won’t be here on Saturday, but I hope you get some good work done.
- “My mom keeps yelling at me and I’m in a bad mood, I’m just going to stay home.”
Sounds like a really good reason to skip counseling and stay home with your mother.
- “I’m sorry, SJ, I’m not feeling well. I got the runs.”
- “Miss, my hair is a mess, my mom hasn’t had the money to get it done.”
Why is everyone having a hair crisis?! I realize that not everyone can pull off the thrown-together-ponytail look with the class and elegance that I can, but come on. In this case, I would have paid to be one of my coworkers only hearing my side of the conversation:
“Well when are you getting your hair done? So what, you’re not going to come in for weeks? You’re not going to go anywhere? What if there was a Justin Bieber concert, would you find a way? No, we’re not talking about Chris Brown, you know how I get. There are so many scarves in your house, I’ve seen then, throw one on and get over here.”
- “It’s snowing.”
- “I’m exhausted. I was up drinking way too late last night.”
Oh my god, why wouldn’t you lie in this situation? Just lie! You saw your social worker was calling, you answered the phone, and “too hungover to function” was the best you could do?
- “I don’t feel like it.
Oh. Well…ok then.
- “SJ fell on my leg and it hurts.”
OK, let me explain this one. Yes, I did fall on her leg. We were on an outward bound sort of weekend trip with girls’ group, and these things happen. But it had been a week, she was running around all weekend, and she was totally fine. This is America, and no one sued! No way there was a legit injury. Right?
Getting an excuse like this can be horribly frustrating. Sometimes it means your boss will be all over you because a contact wasn’t made. It might mean important work isn’t done, or a deadline that affects a child’s future isn’t met. Often, it’s a frightening glimpse into people’s priorities.
But we all know that I strongly believe that if we don’t laugh, we’ll cry. So let’s laugh. What are your favorites?