Most of my job is spent trying to meet my clients where they are. However, there are times when things get a little chaotic, crises occur, or a court date is coming up, and we need to meet where no one wants to be–the ACS office.
This office is a thrifty property flippers dream. If there are swamplands in the Bronx, picture them, and that’s where we are. Scenic, and far, far away from that pesky civilization. Inside, the place is rather cheery. Nicely spruced up with grey paint that all social service agencies buy in bulk, as well as many a plastic ficus.
There’s also the playroom, which is separated from the waiting room by plexiglass. It gives me flashbacks to watching the baby chimpanzees at the zoo. Look at him stacking the blocks! He thinks he’s people! Of course, instead of a tire swing, there’s a heavy metal file cabinet.
Kids love those.
I can’t judge, of course (well, I can, I’m really good at it, but I’ll try not to.) Our playroom is just to the left of atrocious. It’s hard. Kids destroy things, and everyone is short on cash.Most social service agencies leave something to be desired in terms of interior design. Anonymous Agency could use a visit from Ty Pennington. No, wait, he blows things up and his hair annoys me. Is that Queer Eye for the Straight Guy dude up to anything? Maybe him.
I get so familiar with the asthetics at this office because most of my time there is spent waiting. Clients often don’t show up. So we wait. We give them time. We’ll give them an hour if we can. I once got a phone call that my client had arrived three hours late, when was back in the office, and was rather miffed that I hadn’t waited. After all, she had traveled all that way.
Waiting can be frustrating. It means your entire day can be thrown off. It might mean that you don’t get to see a family that is really in crisis, or get in a contact with them that you really need.
However, in the grand scheme of things, there are worse things than waiting. Technology certainly makes it easier. Having a smart phone means you don’t get to complain nearly as much. There are crossword puzzles to do, somethings to draw, and fruits to ninja. Oh, we can also type up notes, I guess. I also have a Kindle in my bag, meaning I can laugh inappropriately at Tina Fey if I’m feeling down, or if I just want those around me to think I’m strange. The city is also kind enough to have kids’ movies (like Despicable Me. HEAVEN) playing in the waiting room. Of course, I did once see the shadow of a man’s head, presumably going on a popcorn run, during one of those DVDs. That’s right. They’re a bunch of bootleggers.
There are lots of ways to pass the time. My number one favorite, though, is eavesdropping.
Overheard in the ACS waiting/playroom:
“Elmo, you don’t shape up, Imma punch you in the face.” – 3 y/o to a stuffed animal.
It’s almost like this kid is trying to tell me something. I mean, Elmo can be annoying…
“No, I don’t have to deal with you. We don’t have to talk. This does NOT go beyond today. Good bye!” – Receptionist to Chinese food delivery guy.
That was weird.
“I wear breakaway pants to these things now, so they can check my legs easy!” – 12 year old on the bruise-checking procedure.
Young man, you are depressingly savvy.
“Look! Look! I tied the Barbie’s legs to the bed!” – A random 9 year old, eager to show off his handiwork.
1. So glad you’re not mine.
2. We need to find who is responsible for you.
“I don’t care where we are, I’ll beat your ass.” – A mom I fortunately don’t work with to her five year old.
Come on, I’m sitting right here. Don’t do that.
“But I have to go now. I really do. Can I piss in the cup here and then take it over there?”
“We are taking the bus. What the hell is wrong with you? Wanting to get on public transportation with a cup full of pee. I’m about to let them have you.” – 15 year old and his mother debating the logistics of getting over to the
urine drug testing facility.
I’m just going to say that you both have valid points.
“They have me in here like I’m smoking crack. I’m not smoking crack! I’m not a crackhead. At least I’m not smoking crack.” -A mother apparently feeling she was being treated unfairly.
I get this excuse all the time. Most often from people doing cocaine.
There we have it. We’ve got to wait, there’s just no way around it. We’re busy, and we need to scheduled things back to back, but at times we just have to let go and let clients. As long as there are conversations to eavesdrop on, I’ll be all right.